Think about the last time you checked in for a flight. You did it from your couch the night before, chose your seat, and walked straight through to the gate. No counter. No paperwork. No waiting.
Now think about your service customers this morning. They arrived, joined a queue, waited for an advisor, repeated information you already had on file, and finally handed over their keys — fifteen minutes after they pulled in.
It doesn’t have to work that way. Xtime Home Check-In changes it.
What Is Xtime Home Check-In?
Home Check-In is a new paid module within Xtime, Indiqator’s automotive service platform, that lets customers complete their service check-in before they arrive at the dealership — from their phone, on their schedule.
Once a service appointment is booked in Xtime, the customer receives an SMS link. From there, they can:
- Confirm their vehicle details and review their scheduled services
- Add extra services — tyres, wipers, air conditioning filter, car wash
- Digitally sign off on the job before they arrive
- Choose whether they want face-to-face time with an advisor, or to simply drop and go
Check-in can be completed the night before or on the morning of the appointment. When the customer arrives, they park, drop their keys, and leave. No queue. No desk. A genuinely premium experience that builds loyalty.
What Your Service Team Gets
The operational benefits land immediately. Pre-checked-in customers move through the service drive faster, reducing congestion at reception and freeing your advisors to focus on the customers who actually want a conversation.
You can configure the experience per site — where to park, where to leave keys, whether to direct customers to a kiosk. The customer’s digital signature carries through, reducing paperwork and disputes. And because add-on services are presented during check-in — at the exact moment the customer is engaged — upsell rates on tyres, wipers, and wash packages improve naturally, without your team having to push.
Every service appointment is now an opportunity, not just a transaction.
A Native Solution, Not Another Integration
Dealerships currently using third-party kiosk solutions are paying for a product that sits outside their existing workflow. Home Check-In is built directly into Xtime — the same platform your team already uses for appointment booking, the service drive tablet, and reception.
One fewer integration to manage. One fewer vendor to pay. A seamless experience from booking to drop-off.
Customers Who Still Want Help Are Covered
Home Check-In is an option, not a mandate. Customers who want to speak with an advisor can indicate that during check-in — their advisor will follow up after drop-off via the customer’s preferred contact method. The experience is flexible by design, accommodating every customer from the drop-and-run to the hands-on.
Ready to Add Home Check-In to Your Xtime Subscription?
Home Check-In is available now as a paid add-on for existing Xtime customers. If your dealership already runs Xtime, you’re closer to going live than you think.
Talk to the Indiqator team to find out what’s involved. Email sales@indiqator.com.au or visit indiqator.com.au/xtime.
