Customer Support | Indiqator

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Submit an Issue Request

"*" indicates required fields

Please tell us, how can we help you*

Request Category**

Modular and Radius Requests

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ABOUT THE REQUESTER

Your Email Address*

Your Name*

Ticket Requester

First Last

Dealership Name

Your Dealership Requesting from

Contact Phone Number*

Your preferred contact number

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About the User

User/s*

Single User

Multi User

User Request*

Add User

Update Existing User

Remove User

User Full Name*

Please add the User Name you want to create/modify/remove

First Last

Users Updates*

User Full Name

Username

User Email

User Phone

Job Title

Please list the details these users need login reset to.

Has all users' leads been re-assigned?

Yes

Tick Box if Yes

User Phone Number*

Please add the User Phone Number you want to create/modify/remove. This might be used for authentication.

Job Title*

User Email*

Please add the User Email you want to create/modify/remove. This might be used for accessing the platform/s.

Dealership/s and Department/s*

Dealership

Department

Please list the details these users needs access to.
Departments i.e. Sales, Vehicle Showroom, Service, Parts, All Departments, Finance, Other

Dealership/s and Department/s*

User Full Name

User Email

User Phone

User Role

Dealership

Department

Please list the details these users needs access to.
Departments i.e. Sales, Vehicle Showroom, Service, Parts, All Departments, Finance, Other

Dealership/s and Department/s*

User Full Name

User Email

User Phone

User Role

Dealership

Department

Please list the details these users needs access to.
Departments i.e. Sales, Vehicle Showroom, Service, Parts, All Departments, Finance, Other

User Details*

User Full Name

User Email

Username

Job Title

Phone Number

Please list the details these users needs access to.

Pentana Details 1

ERA Server

Store Number

Department Code

Assign to Department

i.e. ERA Server, Store Number & Department Code

Pentana Details 2

ERA Server

Store Number

Department Code

Assign to Department

i.e. ERA Server, Store Number & Department Code

Other DMS Details

Parseur Mailbox Email

Permission Type*

Which products should the user have access to? Lead Driver/Finance

SmartPublisher

SmartPublisher Pro

Websites

LeadDriver

Finance

Connect

Nurture

Certificates (PPSR)

After Market

Broker

Impel

Tableau

Sales Highway

Certificates (PPSR)

Permission Type*

Which products should have the user's access revoked?

SmartPublisher

SmartPublisher Pro

Websites

LeadDriver

Finance

Connect

Nurture

Certificates (PPSR)

After Market

Broker

Impel

Tableau

Sales Highway

Certificates (PPSR)

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GUMTREE - ADDITIONAL INFORMATION

Request Category**

Gumtree

Dealer ID*

Location ID*

Is an existing Gumtree customer?

Yes

Unsure

Is an existing AutoTrader customer?

Yes

Unsure

Kombi Go Live Date

DD slash MM slash YYYY

Data Provider*

Stock and VIN Number(s)

Please provide the stock and Vin number(s) of the vehicles affected.

Stock Number

VIN

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CANCELLATIONS - ADDITIONAL INFORMATION

Indiqator Customer Number*

This can be found in the top right hand corner of your latest invoice. Usually starts with #400XXXXX.

Indiqator Invoice Number*

Please provide the most recent invoice number for the product(s) you wish to cancel. This can be found in the top right-hand corner of your latest invoice. Usually starts with #51XXXXX

Reason for Cancellation*

Please provide further detail about why you wish to cancel with us.

Other*

Please provide further details.

Cancellation Submission Date*

As per our Terms and Conditions, there is a 30 Day Notice period on all product cancellations.

DD slash MM slash YYYY

Permission Type*

Auto360

Certificates (PPSR)

Connect

DealerLogic / CloudLogic

Domain Name Hosting

Domain Pointing SSL

Finance

Impel

Inventory Search+

LeadDriver

Photography

Redbook

SmartPublisher

SmartPublisher Pro

Sales Highway

SSL Certificate

Websites

Other - Please add in below

Which products should the user have access to?

Which product(s) would you like to cancel?*

Auto360

Certificates (PPSR)

Connect

DealerLogic / CloudLogic

Additional Users

Domain Name Hosting

Domain Pointing SSL

Finance

LeadDriver

Impel

Inventory Search+

Photography

Redbook

SmartPublisher

SmartPublisher Pro

Sales Highway

SSL Certificate

Websites

Other - Please add in below

Please select all products you wish to cancel. Please note, Indiqator will only cancel products that are specifically noted in this field.

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DAIS - ADDITIONAL INFORMATION

Service you require assistance with:*

Choose the option that best suits your request*

DAIS/TMR requests

Choose the option that best suits your request*

Dealerlogic

DX/ Client Number*

GG Username*

Acquisition Code*

Registration Number

DOB

Date of Birth

CRN

Requested Increase Amount*

Customer Name

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ADDITIONAL INFORMATION

Impact to Business

How much this issue affecting your website?

Website URL*

Email Address 2

Provide the Email Address of the User to be created.

Banner Location

Where would you like the banner to appear on your website?

Dealership/s and Department/s*

Dealership

Department

Role

Please list the details these users needs access to.
Departments i.e. Sales, Vehicle Showroom, Service, Parts, All Departments, Finance, Other

Dealership/s and Department/s*

Dealership

Department

Phone Number

Which department should these changes be applied to?
Departments i.e. Sales, Vehicle Showroom, Service, Parts, All Departments, Finance, Other

New Dealership and Department/s Address*

Street Address Address Line 2 City State Postcode

Address

Street Address Address Line 2 Suburb Postcode

Analytics Code*

Please copy and paste the analytics code to be added to the website here.

New Trading Hours*

CC email

Add email if you wish to include someone else to this ticket

Subject*

Description*

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments

Drop files here or

Max. file size: 16 MB.

Sales Enquiries

See how Indiqator helps dealerships attract more buyers, convert leads, streamline finance, and improve service retention.

Facebook

This field is for validation purposes and should be left unchanged.

Name

Company Name

Phone

Message (optional)

Need Support?

Xtime Support

Email us at xtimesupport@indiqator.com.au or call us on 1800 098 463

For LeadDriver, Radius, FinanceConnect, Cloudlogic & SmartPublisher Support

Please submit a request; this creates a ticket directly in our system and helps us resolve your request faster. You can also email us at help@indiqator.com.au or call us on 1300 661 133

SUBMIT REQUEST

Company

Xtime
Radius
LeadDriver
FinanceConnect
SmartPublisher
DMS Cloudlogic