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Your one-stop shop for all your support needs
Submit an Issue Request
"
*
" indicates required fields
Name
This field is for validation purposes and should be left unchanged.
Please tell us, how can we help you
*
Cancellation Submission
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About the Requester
Your Email Address
*
Your Name
*
Ticket Requester
First
Last
Dealership Name
Your Dealership Requesting from
Contact Phone Number
*
Your preferred contact number
This field is hidden when viewing the form
About the User
User/s
*
Single User
Multi User
User Request
*
Add User
Update Existing User
Remove User
User Full Name
*
Please add the User Name you want to create/modify/remove
First
Last
Users Updates
*
User Full Name
Username
User Email
User Phone
Job Title
Add
Remove
Please list the details these users need login reset to.
Has all users' leads been re-assigned?
Yes
Tick Box if Yes
User Phone Number
*
Please add the User Phone Number you want to create/modify/remove.
This might be used for authentication.
Job Title
*
User Email
*
Please add the User Email you want to create/modify/remove. This might be used for accessing the platform/s.
Dealership/s and Department/s
*
Dealership
Department
Add
Remove
Please list the details these users needs access to.
Departments i.e. Sales, Vehicle Showroom, Service, Parts, All Departments, Finance, Other
Dealership/s and Department/s
*
User Full Name
User Email
User Phone
User Role
Dealership
Department
Add
Remove
Please list the details these users needs access to.
Departments i.e. Sales, Vehicle Showroom, Service, Parts, All Departments, Finance, Other
Dealership/s and Department/s
*
User Full Name
User Email
User Phone
User Role
Dealership
Department
Add
Remove
Please list the details these users needs access to.
Departments i.e. Sales, Vehicle Showroom, Service, Parts, All Departments, Finance, Other
User Details
*
User Full Name
User Email
Username
Job Title
Phone Number
Add
Remove
Please list the details these users needs access to.
Pentana Details 1
ERA Server
Store Number
Department Code
Assign to Department
Add
Remove
i.e. ERA Server, Store Number & Department Code
Pentana Details 2
ERA Server
Store Number
Department Code
Assign to Department
Add
Remove
i.e. ERA Server, Store Number & Department Code
Other DMS Details
Parseur Mailbox Email
Permission Type
*
Which products should the user have access to? Lead Driver/Finance
SmartPublisher
SmartPublisher Pro
Websites
LeadDriver
Finance
Connect
Nurture
Certificates (PPSR)
After Market
Broker
Impel
Tableau
Sales Highway
Certificates (PPSR)
Permission Type
*
Which products should have the user's access
revoked
?
SmartPublisher
SmartPublisher Pro
Websites
LeadDriver
Finance
Connect
Nurture
Certificates (PPSR)
After Market
Broker
Impel
Tableau
Sales Highway
Certificates (PPSR)
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Gumtree
Request Category*
*
-
General Enquiry
Gumtree Account Setup
AutoTrader Account Setup
Missing Vehicle Information
Missing Images
Gumtree
Dealer ID
*
Location ID
*
Is an existing Gumtree customer?
Yes
No
Unsure
Is an existing AutoTrader customer?
Yes
No
Unsure
Kombi Go Live Date
DD slash MM slash YYYY
Data Provider
*
Stock and VIN Number(s)
Please provide the stock and Vin number(s) of the vehicles affected.
Stock Number
VIN
Add
Remove
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Cancellation Details
Indiqator Customer Number
*
This can be found in the top right hand corner of your latest invoice. Usually starts with #400XXXXX.
Indiqator Invoice Number
*
Please provide the most recent invoice number for the product(s) you wish to cancel. This can be found in the top right-hand corner of your latest invoice. Usually starts with #51XXXXX
Reason for Cancellation
*
Please provide further detail about why you wish to cancel with us.
-
Customer service is lacking.
I'm closing my business.
I rarely saw my Account representatives.
I'm unhappy with the change in pricing.
It gets too long to get a resolution to my issues.
The product no longer suits my business
The product doesn't do what I thought it would (please provide details)
Indiqator initiated cancellation.
Other
Other
Please provide further details.
Separate tags with commas
Cancellation Submission Date
*
As per our Terms and Conditions, there is a 30 Day Notice period on all product cancellations.
DD slash MM slash YYYY
Permission Type
*
Auto360
Certificates (PPSR)
Connect
DealerLogic / CloudLogic
Domain Name Hosting
Domain Pointing SSL
Finance
Impel
Inventory Search+
LeadDriver
Photography
Redbook
SmartPublisher
SmartPublisher Pro
Sales Highway
SSL Certificate
Websites
Other - Please add in below
Which products should the user have access to?
Which product(s) would you like to cancel?
*
Auto360
Certificates (PPSR)
Connect
DealerLogic / CloudLogic
Additional Users
Domain Name Hosting
Domain Pointing SSL
Finance
Impel
Inventory Search+
LeadDriver
Photography
Redbook
SmartPublisher
SmartPublisher Pro
Sales Highway
SSL Certificate
Websites
Other - Please add in below
Please select all products you wish to cancel. Please note, Indiqator will only cancel products that are specifically noted in this field.
This field is hidden when viewing the form
DAIS
Service you require assistance with:
*
-
Dealerlogic/Cloudlogic
DAIS/TMR Transactions
Choose the option that best suits your request
*
-
General Enquiry
Accreditation Training
Acquisition Code
Acquisition Enquiry
Concession Attach
Concession Check
Correction Request/COVP
Credit Limit Increase
CRN Application
CRN Check
CTP Enquiry
Invalidation
Manual Acquisition
Plate Order
Plate Ownership
Registration
RWC/ Safety Certificate
Stamp Duty Refund
Star Track/QT Filing
Transfer
DAIS/TMR requests
Choose the option that best suits your request
*
-
General Enquiry
Accounting
Dealerlogic Stock Enquiry
DUO
Forms
Login/Password Assistance
New User
Printer Issue/Setup
Program Update
System Errror/Frozen
User Permissions
Dealerlogic
DX/ Client Number
*
GG Username
*
Acquisition Code
*
Registration Number
DOB
Date of Birth
CRN
Requested Increase Amount
*
Customer Name
This field is hidden when viewing the form
Radius
Impact to Business
-
Product Functionality Impacted
I have a non-urgent question
I have an urgent question
1-20 Vehicles impacted
21-50 Vehicles impacted
51+ Vehicles impacted
All Vehicles impacted
Significant impact to the business
How much this issue affecting your website?
Email Address 2
Provide the Email Address of the User to be created.
CC email
Add email if you wish to include someone else to this ticket
Subject
*
Description
*
Please enter the details of your request. A member of our support staff will respond as soon as possible.
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Solutions
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Websites
Radius: Websites for automotive dealers, OEMs & fleets
Column
Lead Management
LeadDriver: Lead management system enabled with AI SMS & Email
Column
Inventory Management
SmartPublisher: Inventory management system for auto dealers
Column
Finance
FinanceConnect: Integrate your DMS with finance & insurance providers
Column
Service
Xtime: Multi-channel service growth and retention platform
Brands
Column
Radius
Websites for automotive dealers, OEMs & fleets
Column
Lead Driver
Lead management system enabled with AI SMS & email
Column
Smart Publisher
Inventory management system for auto dealers
Column
Finance Connect
Integrate your DMS with finance & insurance providers
Column
xtime
Multi-channel service growth and retention platform
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