Service check-in
Home Check-in lets your service customers complete check-in before they arrive, from their phone, on their schedule. No queue, no waiting at the service desk.
13 OEMs
Already use Xtime
120k+
Monthly driveaway check-ins
230k+
Monthly service bookings
0s
Manual effort to create a lead
HOW IT WORKS
The check-in your customers complete from their couch.
Via a simple SMS link — no app, no queue, no waiting at the desk.
Start Check-in
SMS link arrives the night before the appointment with a link to complete check-in. No app needed.
Add Extra Services
Vehicle details confirmed. Optional add-ons are presented. Customers choose what they want.
Indicate Vehicle Interest
Are you interested in a new vehicle? If they say yes, a qualified lead is created in LeadDriver.
Advisor Option + Signature
Choose advisor preference. Digital signature captured. Check-in complete. Keys dropped.
WHAT YOUR TEAM GETS
Built for your service drive.
And your sales floor.
Faster service drive
Pre-checked-in customers park, drop their keys, and leave. No queue, no congestion at reception, no delay for your advisors.
Upsell at the right moment
Add-on services — tyres, wipers, wash — are presented during check-in, when the customer is engaged and making decisions. Average RO value increases naturally.
Digital sign-off
The customer’s digital signature carries through from check-in, reducing paperwork and disputes at the service desk.
Better customer interactions
Advisors spend their time on customers who want face-to-face engagement, not processing paperwork for customers who just want to drop and go.
Dealer-controlled flow
Set custom instructions per site — where to park, where to drop keys, whether to direct customers to a kiosk. Fully configurable to your dealership’s layout.
Sales connected from day one
The LeadDriver integration is live at launch. Vehicle interest signals flow straight to your sales team the moment Home Check-In is activated.
XTIME + LEADDRIVER
Your service lane is a great lead source.
During Home Check-In, customers are asked one simple question: “Are you interested in a new vehicle?” If they say yes, a qualified lead is instantly created in LeadDriver — Indiqator’s AI-powered lead management system.
- Leads created automatically, no action required from your team
- Self-identified buyer intent as each lead comes with vehicle and service context
- Live and active at the moment you add the Home Check-In module
FAQ
Common questions.
What is Xtime Home Check-In?
Home Check-In is a native Xtime module that lets dealership service customers complete their check-in from home before they arrive — via an SMS link, directly in their phone’s browser. No app download required.
Does it require customers to download an app?
No. Home Check-In is entirely browser-based. Customers receive an SMS with a link and complete check-in from their phone without downloading anything.
How does the LeadDriver integration work?
During check-in, customers are prompted: “Are you interested in a new vehicle?” A yes instantly creates a qualified lead in LeadDriver with the customer’s vehicle details, service context, and contact information — automatically, with no manual work from your team.
When can customers complete check-in?
Customers can complete check-in the night before their appointment or on the morning of the day. They choose what suits them — there’s no single window.
What if a customer still wants to speak with an advisor?
Home Check-In is flexible by design. Customers who want face-to-face time can indicate that during check-in — their advisor will follow up after drop-off via the customer’s preferred contact method.
What does Home Check-In cost?
Home Check-In is a paid add-on module for existing Xtime subscribers. Once activated, leads flow to LeadDriver at no additional cost. Contact the Indiqator team for pricing details.
Ready to turn every service visit into a sales conversation?
Talk to the Indiqator team about adding Home Check-In to your Xtime subscription.
