Product thinking, dealership practice and company news from the team building software for Australian dealerships since 1992.
Service & Retention29 September 20263 min read
Xtime is now ServiceIQ. Same trusted service platform for dealerships, with a new name, a fresh look and more to come. Here's what it means for you.
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Lead Management25 September 20264 min read
How many of your leads become sales? Eight benchmarks from 750,000+ leads across 350+ Australian dealerships. See where your dealership stands.
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Lead Management10 July 20264 min read
Most dealerships are generating more leads than ever. Meta campaigns, Google Ads, website forms, OEM portals, third-party listing sites — the channels keep multiplying. The problem isn’t lead volume.
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Service & Retention9 June 20263 min read
One of the first questions dealership teams ask when evaluating new service software with dealership integrations is: “Will this replace the systems we already use?” The answer is no.
Read articleService & Retention8 June 20263 min read
Your service customers visit two to three times a year. They trust your team. They know your brand.
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Service & Retention1 June 20262 min read
Think about the last time you checked in for a flight. You did it from your couch the night before, chose your seat, and walked straight through to the gate. No counter. No paperwork. No waiting.
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Lead Management22 May 20265 min read
A customer fills out a Facebook Lead Ad on a Saturday afternoon. They’re ready — they’ve engaged with three of your posts that week and they want to test drive next weekend.
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Lead Management21 May 20263 min read
In every dealership, there’s a performance gap hiding in plain sight. AI sales performance in car dealerships
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Lead Management28 April 20267 min read
LeadDriver is an automotive lead management system built by Indiqator for Australian dealerships — 50+ lead sources in one platform, SMS and email communication, and optional AI that replies to online enquiries within one minute.
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Service & Retention12 March 20266 min read
Xtime has unveiled a new integration with Podium that brings AI service booking automation into the heart of the dealership service journey — built around a simple truth: responsiveness now determines who wins.
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Lead Management13 February 20265 min read
With Suggested Actions in LeadDriver, your team gets one-click guidance based on proven patterns across millions of leads — less guesswork, more momentum, and better outcomes.
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Finance & Insurance2 February 20266 min read
With margin pressure mounting and inflation driving up operating costs, Finance & Insurance is no longer a secondary revenue stream — it's mission-critical for dealer survival.
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Service & Retention13 January 20266 min read
With front-end margins under pressure, sustainable profitability increasingly relies on controllable levers: service retention, workshop efficiency, and parts margins.
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Lead Management22 December 20256 min read
As dealerships enter 2026, sales teams need an AI lead management system that streamlines workflows, prioritises opportunities, and turns more leads into customers.
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Websites14 November 20254 min read
In a market where trust and transparency drive customer decisions, showcasing the real people behind your dealership can make all the difference. The Radius Staff Showcase introduces your team, builds credibility and creates a more personal connection with online shoppers.
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Websites15 September 20254 min read
Promotions lose impact when your website lags behind your business. The Radius page editor lets dealership marketing and sales teams publish offers, models and content in minutes — no developers, no ticketing systems.
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Websites15 July 20254 min read
Trade-in Valuation, Finance Enquiry, Finance Score and Book a Test Drive have been reimagined on Radius — no longer locked to a sticky toolbar, but flexible, context-aware tools placed where they convert best.
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Lead Management6 May 202512 min read
Impel global co-founder and CEO Devin Daly talks with Cox Automotive Australia's Mike Costello about what AI really means for dealerships, where US adoption sits today, and how dealers should start.
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Inventory9 April 20255 min read
Mike Costello sits down with Vlad Djurdjevic of Cox Automotive Australia to discuss how data-driven tools like SmartPublisher and AutoRadar help dealers manage inventory, cut cost per lead and price with confidence.
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Company News12 March 20256 min read
February new vehicle sales fell 7.9% year on year, with EV volume down 44% for the month while PHEVs spiked. A look at the cooling market, changing buyer mix and the rise of Chinese brands.
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Finance & Insurance7 March 20255 min read
Dealers often face significant opportunity costs by not having the right tools to increase finance penetration. See how the Allianz quick quote integration in FinanceConnect lifted quote rates, policy bindings and customer satisfaction.
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Lead Management5 March 20256 min read
With private demand cooling, discounts increasing and more brands entering the market, dealers need every tool available. Mike Costello and Callum Coe discuss how AI in LeadDriver frees salespeople to focus on relationships.
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Lead Management12 February 20256 min read
Regional and rural dealerships are geographically dispersed and often run on limited resources. Callum Coe and Vlad Djurdjevic explain how LeadDriver cuts admin, sharpens reporting and scales from low to high stock volumes.
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Company News7 February 20256 min read
Alongside the switch to electric cars, the rapid increase in choice from Chinese brands is the defining trend shaping the automotive world today — and Australia is at the front of the wave.
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Lead Management6 February 20255 min read
LeadDriver, powered by Impel's AI technology, is changing lead management for automotive dealers. Two dealerships saved 307 hours of manual work in 60 days, with more than 21% of engaged online leads booking appointments without human intervention.
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Service & Retention24 September 20247 min read
Five common service department challenges — capacity, staff retention, digital experience, dollars per RO and convenience — and how to overcome each of them with the Xtime service platform.
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Finance & Insurance2 September 20242 min read
DealerCell Finance is now FinanceConnect. The platform, your logins and your workflow stay exactly the same — only the brand changes, aligning with LeadDriver and Radius.
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Websites27 August 20245 min read
Used cars are unique, so buyers are curious and cautious. See how Radius uses high-resolution imagery, detailed descriptions and fast, search-optimised pages to turn shoppers into enquiries.
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Inventory18 June 20245 min read
Lead Pausing in SmartPublisher lets dealers pause leads on high-demand stock, cutting unnecessary lead costs and letting sales teams focus on converting the leads they already have.
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Lead Management20 May 20246 min read
AI provokes both excitement and apprehension in dealership sales. The real question isn't whether AI replaces salespeople — it's how AI and people work together on lead response.
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Inventory8 May 20245 min read
Used car sales are up 10.5% year on year, but there aren't enough cars to meet demand. Trade-In Offer helps dealers source stock directly from their own website traffic.
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Websites15 April 20244 min read
Remember Me is an optional Trade-In Offer feature that makes valuation enquiries smoother for customers — and turns more of them into appointments and warmer leads.
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Inventory13 March 20244 min read
Market days' supply gauges how quickly a vehicle is likely to sell based on current inventory and 45-day sales history. Here's how to read it and price stock accordingly.
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Company News6 March 20234 min read
Cybercrime attacks on compromised logins are rising across industries. Here's what two-factor authentication is, why it matters, and why your software vendors should offer it.
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Finance & Insurance7 September 20227 min read
Published in AutoTalk Magazine: Michael Clarke on how one national dealer group lifted finance penetration from 32% to 39%, cut rate discounting and saved a day of productivity per business manager each month.
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Company News26 July 20224 min read
Average dealer asking prices for used cars are approaching $40,000 — an all-time record — with Cox Automotive's two price indicators showing the second shoe has yet to fall.
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Inventory12 July 20224 min read
Instant Offer is an online tool dealers can use to source used cars directly through their websites, giving consumers an instant valuation and dealers a pipeline of private stock.
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