One connected service journey
ServiceIQ helps dealerships create a smoother, more controlled service experience by connecting online booking, in-dealer scheduling, driveway check-in, workshop inspections, customer approvals and rebooking into one consistent journey.
Trusted by 13 OEM service networks and their dealerships across Australia
13 OEMs
Running ServiceIQ across their dealer networks
230k+
Service bookings taken every month
120k+
Driveway check-ins completed every month
One connected service journey
Six stages, one loop. Every stage has a ServiceIQ module behind it, and the last stage brings the customer back to the first.
Stage 1 of 6 · Book
Online Service Booking
Customers book service appointments through a consumer portal embedded on OEM or dealer websites.
1. Book
Online Service Booking
Customers book service appointments through a consumer portal embedded on OEM or dealer websites.
2. Schedule
Scheduler
Advisors create, manage and modify appointments in-dealer while respecting dealership capacity rules.
3. Check in
Engage
Driveway check-in, walkarounds, media capture, service confirmation, customer updates and RO generation.
4. Inspect
Tech Inspect & Quote Accelerator
Technicians and advisors document inspection findings, build quotes and request customer approval.
5. Approve
Customer microsite
Customers review quotes, see the supporting media and approve or decline the work.
6. Rebook
Deep link marketing
Allows OEMs to send communications that pre-populate customer and vehicle details and return customers to the booking journey.
Service software scaled to your network
Service more cars, respond faster with AI, improve retention, and operate smoothly with pricing accuracy and transparent communication.
- Intelligent capacity & labour-hour management
- Integrated OEM pricing, recalls & warranty data
- Full scheduling tools for service advisors
- Multi-channel bookings (web, SMS, owners' app)
- Service marketing & retention tools
- Tablet check-in workflows
- Reduced inbound calls & admin load
Booking that customers actually finish
Online Service Booking is the customer-facing portal, embedded on OEM and dealer websites. Customers start with a phone number, email address or registration, existing vehicles are matched automatically, and new customers get a guided flow.
- Customers can look up their vehicle by phone number, email address or registration.
- VIN-driven service packages, pricing, recalls and warranty data appear in the journey.
- Customers receive Manage My Booking links, confirmations and reminders.
- The booking journey is embedded on OEM and dealer websites and works on mobile.
Integrated with the systems your service drive already runs on
Dealer management systems · OEM platforms · CRM platforms · Service tools
Partner logos appear here once integrations are published.
Protect your workshop capacity
Scheduler gives advisors an in-dealer platform to create, manage and modify appointments while your configuration decides what is genuinely available. Service duration, transport selections, team setup, skills and daily thresholds all shape the times customers can choose.
- Capacity rules across teams, transport, skills, thresholds and web cutoff
- Advisor dashboard, workbook and rolling status boards
- Appointment cards with services, notes, promise time and actions
- Two-way SMS and email from inside Scheduler
- Customer and vehicle records with service history, recalls and service plans
- Certified DMS integration for appointment transfer and closed RO history
Driveway check-in with proof, not paperwork
Engage is the check-in app advisors use on iOS and Android when the vehicle arrives. It handles booked appointments and walk-ins, captures a walkaround with photos, confirms the work and generates the repair order.
- The advisor marks damage and captures photos when the vehicle arrives.
- A documented record protects both the customer and the dealership.
- Services, transport and customer contact are confirmed on the driveway.
- Customers can check in from their phone, then drop and go.
AI-driven customer messaging that converts to bookings
Through natural, real-time messaging, customers can check availability, confirm services and book appointments instantly. ServiceIQ's AI integrates directly with the service platform, keeping schedules accurate, operations efficient and experiences consistent across the network.
- Service confirmation captured directly in the conversation
- Appointments written straight into Scheduler
- Consistent customer experiences across every dealership in the network
ServiceIQ + LeadDriver: service visits that become sales leads
Home Check-In asks the customer whether they are interested in a new vehicle. A “yes” instantly creates a qualified LeadDriver lead with the vehicle and service context attached, and notifies the sales team in real time.
- Live from day one, with no setup required
- Vehicle, service and customer context carried across
- Sales notified while the car is still in the workshop
Questions service teams ask
See what ServiceIQ can do for your service drive
Prefer email? Reach us at sales@indiqator.com.au for product upgrades, demos, quotes, or any sales enquiries.