Friday 13 November 2026 · Updated 9:00 am AEST
If your email has gone quiet this morning or Teams won’t connect, you’re not alone. Microsoft has a global outage affecting Microsoft 365, and businesses across Australia, New Zealand and the rest of the world are feeling it.
Here’s what’s happening, what it means for your dealership, and how to reach us while Microsoft works on a fix.
What’s happening
The outage began early this morning (AEST) as a problem with Exchange Online, the service behind Outlook email for most businesses on Microsoft 365. It has since spread to other Microsoft services, including:
- Outlook and Exchange Online email
- Microsoft Teams
- SharePoint
- Microsoft 365 Copilot
- Planner, To Do, Intune and several Microsoft security and admin tools
Microsoft has confirmed that users in any region may be affected.
This is a Microsoft issue, not an Indiqator one
LeadDriver, ServiceIQ, SmartPublisher, Radius, CloudLogic and FinanceConnect are all running as normal. The disruption is in Microsoft’s services. But because so many dealerships rely on Microsoft 365 for email, you may notice some knock-on effects in how information reaches you today.
What you might notice
- Delayed notifications. Lead, booking or other alerts sent to Microsoft-hosted email addresses may arrive late, or not until Microsoft restores service.
- Teams disruption. Teams meetings or messages with our team may not connect.
- Slower email replies. Emails between you and our team may be held up.
What we recommend
Log in directly. Check new leads and service bookings inside your Indiqator platforms rather than waiting for email notifications today. Your data is all there.
Call us for support. Phone is the fastest way to reach us while email is affected:
- ServiceIQ support: 1800 098 463
- All other products: 1300 661 133
When will it be fixed?
Microsoft is working to bring its services back online but hasn’t given a timeframe yet. We’re watching closely and will update this post as soon as Microsoft confirms service is restored.
Thanks for your patience. If you need anything in the meantime, give us a call. We’re here to help.
13 November 2026
