From 1 October 2026, Xtime is officially ServiceIQ.
If your service department uses Xtime to book, check in and communicate with customers, here's the most important thing to know: the platform your team relies on every day isn't going anywhere. Your features, integrations, support team and account manager all stay the same. What's changing is the name, along with a fresh new look.
Why ServiceIQ?
The new name brings the platform fully into the Indiqator family, alongside LeadDriver, SmartPublisher, Radius, FinanceConnect and CloudLogic.
It also sums up what the platform has always been about: keeping your customers, their vehicles and your service workshop connected, so customers keep coming back. It's the same platform that dealers and more than 13 leading OEMs across Australia already trust, and the new name marks a real investment in its future.
A fresh look, the same workflows
Alongside the new name, the interface is getting a subtle refresh, with an updated logo, styling, typography and colours. The changes are deliberately light. Your team has years of experience with this platform, and the workflows they know by heart will stay exactly as they are.
A smooth transition
Between now and 31 December 2026, we're in a transition period. You might see Xtime and ServiceIQ side by side across the platform, our emails and your customer booking screens while everyone gets familiar with the new name. From 1 January 2027, we'll be ServiceIQ.
As part of the change, we'll also be updating our email addresses and will share new support contact details in the coming weeks. Until then, it's business as usual, and you can reach us the same way you always have.
This is just the beginning
The new name is the first step in a bigger journey for ServiceIQ, and there's plenty more in store.
We'll soon be hosting an exclusive webinar for ServiceIQ customers, where we'll give you a first look at what's coming next for the platform and what it means for your service department. You'll also be able to put your questions directly to the team behind ServiceIQ.
Invitations will be arriving soon, so keep an eye on your inbox. We'd love to see you there.
Questions?
Your account manager and our support team are always happy to help. Contact our team.
Indiqator Solutions · 29 September 2026
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